Terms of Service

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and Cafe Rio ("we," "us," "our," or the "Company"), governing your access to and use of the website food-caferio.click, as well as any related services, content, features, functionalities, or applications offered through the Site (collectively, the "Services").

By visiting, browsing, registering an account, placing an order, or otherwise interacting with our Site or Services in any way, you confirm that:

• You are at least eighteen (18) years of age or the age of legal majority in your state or jurisdiction, whichever is greater;
• You have the legal capacity and authority to enter into a binding agreement;
• You are not barred or restricted from using the Services under any applicable law;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" shall refer to that entity.

2. Description of Services

Cafe Rio operates a food-related website and digital platform that provides users with access to a variety of food services, including but not limited to:

• Online Menu Browsing: Access to our current food menu, including detailed descriptions of menu items, pricing, and nutritional or allergen information where available;
• Online Ordering: The ability to place orders for pickup, delivery, or catering services through the Site;
• Catering Services: Information and booking capabilities for catering orders for events, gatherings, and special occasions;
• Account Management: User registration and account creation for managing orders, preferences, saved addresses, and loyalty rewards (where applicable);
• Promotions and Offers: Access to special promotions, discount codes, loyalty programs, and seasonal offerings;
• Customer Support: Communication channels for addressing questions, complaints, order-related issues, and general inquiries;
• Informational Content: Blog posts, recipes, news, and other food-related content published on the Site.

We reserve the right at any time, and without prior notice, to modify, suspend, discontinue, or restrict access to any portion of the Services for any reason, including but not limited to maintenance, updates, security concerns, or business decisions. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Availability of certain menu items, pricing, promotional offers, and delivery zones may vary by location and are subject to change without notice. All orders are subject to availability and acceptance by Cafe Rio.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a user of the Site and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the confidentiality of your account credentials and accept full responsibility for all activities that occur under your account;
• Promptly notify us of any unauthorized use of your account or any security breach;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Use the Services solely for lawful, personal, and non-commercial purposes unless expressly authorized in writing by us;
• Be responsible for ensuring that your use of the Services does not violate any third-party rights.

3.2 Prohibited Activities

You agree that you will NOT, under any circumstances:

• Use the Site or Services for any fraudulent, deceptive, or illegal purpose;
• Attempt to gain unauthorized access to any portion of the Site, its servers, databases, or any related systems;
• Use automated tools such as bots, scrapers, crawlers, or similar technologies to access, extract, or collect data from the Site without our prior written consent;
• Interfere with or disrupt the integrity, performance, or security of the Site or its underlying infrastructure;
• Upload, post, transmit, or distribute any viruses, malware, or other malicious code;
• Submit false, misleading, or inaccurate information, including fraudulent orders or payment information;
• Impersonate any person or entity, or falsely claim affiliation with any person or entity;
• Engage in any activity that violates the intellectual property rights of Cafe Rio or any third party;
• Harass, abuse, threaten, or otherwise harm other users, employees, or representatives of Cafe Rio;
• Post or transmit any content that is defamatory, obscene, offensive, discriminatory, or otherwise objectionable;
• Attempt to reverse-engineer, decompile, or disassemble any part of the Site's software or technology;
• Use the Services to send unsolicited commercial communications (spam);
• Create multiple accounts for the purpose of abusing promotions, discounts, or loyalty rewards;
• Resell, redistribute, or commercially exploit any content, data, or information obtained from the Site without our express written permission.

Violation of any of the above prohibitions may result in immediate termination of your account and access to the Services, and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

All content, materials, and elements available on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, menus, recipes, branding elements, trade names, trademarks, service marks, and the overall design, look, and feel of the Site (collectively, "Content"), are the exclusive property of Cafe Rio or its licensors and are protected by applicable United States and international intellectual property laws, including the United States Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other proprietary rights.

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Reproduce, modify, create derivative works from, or publicly display any Content without our prior written consent;
• Copy, download, or store Content beyond what is reasonably required for your personal use;
• Use any Content for commercial purposes or for any public display;
• Remove or alter any copyright, trademark, or other proprietary notices from any Content.

Any unauthorized use of the Content or intellectual property found on this Site may violate copyright laws, trademark laws, privacy and publicity laws, and applicable regulations and statutes, and could result in legal liability.

If you believe that your intellectual property rights have been infringed upon by content on our Site, please contact us immediately at [email protected] with a detailed description of the alleged infringement. We take intellectual property concerns seriously and will investigate all legitimate claims in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. User-Generated Content

If you submit, post, upload, or otherwise make available any reviews, comments, feedback, photos, recipes, suggestions, or other content through the Site ("User Content"), you represent and warrant that:

• You own all rights in and to such User Content, or have obtained all necessary licenses and permissions;
• Your User Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party;
• Your User Content does not contain any false, misleading, defamatory, obscene, or otherwise objectionable material.

By submitting User Content, you grant Cafe Rio a worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, distribute, display, and publish such User Content in connection with our Services and business operations. We reserve the right to remove any User Content at our sole discretion without notice.

6. Payment Terms and Ordering

When placing orders through the Site, you agree to the following payment terms:

• Pricing: All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of order confirmation will apply to your order.
• Taxes: Applicable sales taxes will be calculated and added to your order total based on your location and in accordance with applicable state and local tax laws.
• Payment Methods: We accept payment through the methods displayed at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent that you are authorized to use that payment method.
• Order Confirmation: An order is not confirmed until you receive an official confirmation from Cafe Rio. We reserve the right to decline or cancel any order for any reason, including suspected fraud, pricing errors, or item unavailability.
• Cancellations and Refunds: Once an order has been placed and accepted, cancellations may not be possible. Refund eligibility is determined on a case-by-case basis. If you believe you are entitled to a refund due to an error or quality concern, please contact us promptly at [email protected].
• Delivery Fees: Additional delivery fees, service charges, or gratuity may apply to certain orders and will be disclosed at checkout prior to payment.
• Promotional Codes: Discount and promotional codes are subject to their own terms and conditions, are non-transferable, and may not be combined with other offers unless expressly stated.

We reserve the right to refuse service to anyone and to cancel orders at our sole discretion. In the event that a transaction is declined or reversed by a payment processor, you remain responsible for any amounts owed.

7. Disclaimers and "As-Is" Basis

THE SITE AND ALL SERVICES PROVIDED BY CAFE RIO ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE SAFETY, QUALITY, OR SUITABILITY OF FOOD PRODUCTS FOR ANY PARTICULAR DIETARY NEEDS, ALLERGIES, OR HEALTH CONDITIONS.

Allergen and Nutritional Information Disclaimer: While we make reasonable efforts to provide accurate allergen and nutritional information, we cannot guarantee that all information is current or complete. Our food products may be prepared in facilities that handle common allergens including nuts, dairy, gluten, soy, eggs, and shellfish. Customers with severe allergies or dietary restrictions should exercise caution and contact us directly before placing an order. Cafe Rio is not liable for any adverse reactions resulting from food consumption.

Some states do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY OTHER MATTER RELATING TO THE SERVICES;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, service providers, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Site or Services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or transmit through the Site;
• Any fraudulent, negligent, or wrongful conduct on your part;
• Any dispute between you and any other user or third party.

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You may not settle any claim without Cafe Rio's prior written consent.

10. Third-Party Links and Services

The Site may contain links to third-party websites, services, or content that are not owned or controlled by Cafe Rio. We provide these links for your convenience only and do not endorse, guarantee, or assume any responsibility for the content, privacy practices, or terms of any third-party sites. We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit.

Your interactions with third-party services, including payment processors and delivery partners, are governed solely by the terms and policies of those third parties. Cafe Rio is not responsible for any damages, losses, or issues arising from your interaction with third-party services.

11. Privacy Policy

Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information. By using our Services, you consent to the data practices described in our Privacy Policy.

To the extent you are a resident of California, your rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), are described in our Privacy Policy. These rights include the right to know, the right to delete, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Site or Services, or any transaction conducted through the Site shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Cafe Rio's principal place of business is located, without regard to its conflict of laws principles.

To the extent any dispute involves federal law, you agree that federal courts of the United States shall have jurisdiction. Federal consumer protection matters may be subject to enforcement by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.).

For matters governed by state law, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the applicable jurisdiction and waive any objection to such jurisdiction or venue on the basis of inconvenient forum or otherwise.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Cafe Rio in writing at [email protected]. We will attempt to resolve the dispute within thirty (30) calendar days of receiving your written notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT OR CLAIMS FOR INJUNCTIVE RELIEF RELATED TO INTELLECTUAL PROPERTY, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT.

The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitrator shall have the authority to award any remedy that would be available in a court of law, including injunctive and declaratory relief, but shall not have authority to award punitive damages beyond those permitted by applicable statute.

13.3 Class Action Waiver

YOU AND CAFE RIO EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If a court or arbitrator finds that this class action waiver is unenforceable, the arbitration agreement shall be null and void with respect to that claim.

13.4 Opt-Out Right

You may opt out of the binding arbitration agreement and class action waiver by providing written notice to Cafe Rio at [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Site or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Services at any time, with or without cause, and with or without notice;
• Delete your account and any associated data in accordance with our Privacy Policy;
• Refuse service, remove or edit content, or cancel orders at our sole discretion.

You may terminate your use of the Services at any time by ceasing to access the Site and, if applicable, deleting your account. Upon termination, your right to use the Services will immediately cease.

The following provisions shall survive any termination of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

15. Changes to Terms of Service

Cafe Rio reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Site;
• Where required by law or where we deem appropriate, notify registered users by email or by displaying a notice on the Site.

Your continued use of the Site or Services after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree with the revised Terms, you must discontinue your use of the Site and Services immediately.

For significant changes affecting your legal rights, we will provide at least fourteen (14) days' advance notice where practicable. However, changes required by law or to address security concerns may take effect immediately.

16. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties to the greatest extent possible.

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default of the same or any other provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, guidelines, or agreements incorporated herein by reference, constitute the entire agreement between you and Cafe Rio with respect to your use of the Site and Services, and supersede all prior and contemporaneous agreements, understandings, negotiations, representations, and warranties, whether written or oral, relating to the subject matter hereof.

No modification of these Terms shall be valid unless made in writing and signed by an authorized representative of Cafe Rio, except as provided in Section 15 (Changes to Terms of Service).

18. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government actions, labor disputes, supply chain disruptions, power outages, internet service failures, or any other event of force majeure. In such cases, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

19. Electronic Communications

By using the Site and Services, you consent to receive communications from Cafe Rio in electronic form. These communications may include emails, text messages, in-app notifications, and postings on the Site. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

20. Accessibility

Cafe Rio is committed to ensuring that our Site and Services are accessible to individuals with disabilities in compliance with applicable law, including the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience accessibility barriers while using our Site, please contact us at [email protected], and we will make reasonable efforts to address your concerns.

21. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site and Services. Without limitation, you represent and warrant that your use of the Services does not violate any applicable export control laws, sanctions regulations administered by the U.S. Office of Foreign Assets Control (OFAC), anti-money laundering laws, or any other applicable regulations.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, wish to report a violation, or need to contact us for any reason related to your use of the Site or Services, please reach out to us using the information below:

We strive to respond to all inquiries within five (5) business days. For urgent order-related issues, please contact us as soon as possible to allow us to address your concern in a timely manner.